At www.syntaxmart.com, we want you to be completely satisfied with your purchase. To ensure a smooth and swift return process, please adhere to the following conditions:
Mandatory Conditions for Returning a Product
The returned product must meet all of the following criteria:
- Original Condition: The item must be unused, unworn, unwashed, and free of any physical damage or flaws. For clothing or footwear, you may try the item on for sizing purposes; this is still considered “unworn.”
- Complete Package: You must include all original components delivered with the product. This includes:
- Original tags and labels
- User manuals and warranty cards
- Any included freebies or promotional items
- The original sales invoice from SyntaxMart
- All product accessories (cables, remotes, etc.)
- Original Packaging: The product must be returned in its original, undamaged manufacturer’s packaging or box.
- If your order arrived in a separate SyntaxMart box or packaging, please use that outer packaging for the return shipment.
- DO NOT tape or place return labels/stickers directly onto the manufacturer’s product box (e.g., a laptop or shoe box) as this damages the product’s value.
Consequences of Non-Compliance
If your returned item fails to meet the requirements outlined above, we reserve the right to reject your return request, and a refund will not be processed.
Important Reminder for Rejected Returns
- Item Reversion: If your return is rejected after our Quality Check Process, the item will be shipped back to your registered address. This process typically takes 4 to 6 business days.
- Delivery Attempts: We will make three attempts to deliver the rejected item back to you.
- Final Disposal: After three failed delivery attempts, the item will unfortunately be marked as abandoned and will be disposed of. No refund will be issued in this scenario.
We appreciate your cooperation in following these guidelines. Should you have any questions or require assistance with initiating a return, please do not hesitate to contact the SyntaxMart support team. We are here to help!