At Syntax Mart, we are committed to providing quality products and a smooth shopping experience. Please review the policy below before submitting a return or refund request.
How to Return or Request a Refund
- Create an Account
If you did not create an account at the time of purchase, please create one using the same email address used during checkout. - Use the Correct Email Address
Ensure you log in with the exact email address provided at the time of purchase. - Log In to Your Account
Go to the “My Account” section on the Syntax Mart website. - Go to Orders
Navigate to the “Orders” section. - Select Return/Refund
Choose the relevant order and click on the “Refund” or “Return/Refund” option. - Follow Instructions
Fill out the online return/refund form with accurate information. - Submit Refund Request
Review the policy and press “Submit Refund Request”.
Our support team will review your request and contact you shortly.
Conditions for Return & Refund
- The product must be unused, unopened, and in its original condition.
- All original packaging, manuals, warranty cards, invoices, accessories, and freebies must be included.
- Products must be returned in the original manufacturer’s packaging.
- Items showing signs of use, damage, or tampering are not eligible for return or refund.
Electronics Products
- Electronics must be returned in unused condition with original seals intact.
- Products covered by brand/manufacturer warranty may require service-center support instead of a refund.
- Refunds will not be provided for physical damage, liquid damage, or customer-caused issues.
Grocery & Perishable Items
- Grocery and perishable items are non-returnable once delivered.
- Refunds are applicable only in cases of:
- Wrong item delivered
- Expired product
- Damaged or missing items
- Requests must be submitted within 24 hours of delivery with proper proof.
Refund Timeline & Charges
- After successful quality inspection, refunds will be processed and completed within 7 working days.
- Refunds will be issued via the original payment method or an approved alternative.
- Delivery charges are non-refundable under all circumstances.
Important Notes
- All return and refund requests are subject to quality checks.
- If a request is rejected, the item will be returned to the customer within 4–6 working days.
- After three failed pickup or delivery attempts, the item may be marked as non-returnable, and no refund will be issued.
Delivery Charges - Delivery charges are non-refundable.
Thank you for shopping with Syntax Mart.
For any assistance, please contact our Support Team — we are always here to help.